Tech help at home in New York City, NY
A typical tech visit in New York City, NY is paid $30–$150 USD depending on the time needed. The amount waits in escrow until the problem is fixed and you confirm it; the helper keeps 100% of the price.
Service fee paid by the requester · helper keeps 100% · escrow by Stripe
How it works
Post your request
Describe the task, the time and the price you want to pay. You reserve the amount when you post; if it isn't used, it returns instantly to your wallet, fees included.
Pick a verified helper
Helpers nearby apply. Check their reviews and verified ID, then choose one: the mission is paid instantly from the amount you reserved when posting, and held in escrow.
Confirm and release payment
When the job is done, confirm it and the payment is credited to the helper's wallet. Released automatically 2 hours after the helper marks it done if you don't respond.
Wi-Fi that drops, a printer that refuses to print, a new laptop to set up for a parent: tech problems are rarely worth a store visit. Post the issue on Help-Me and a verified, tech-savvy helper from Brooklyn or Queens comes to your place in New York City to sort it out.
Helpers in New York City set up routers and smart TVs, transfer data to a new phone, install software, remove viruses, mount a monitor, connect a printer and explain things patiently. Families, seniors and small home offices across Brooklyn, Queens, The Bronx and Staten Island use it for the everyday tech stuff.
Frequently asked questions
Can the help be done remotely?
Help-Me is designed for in-person missions in New York City, which is what most tech issues need (cables, routers, printers). You can still arrange a quick follow-up by phone with your helper afterwards.
Is my data safe with a helper?
Every helper has verified their ID and is rated after each mission. Keep your passwords to yourself, stay nearby during the visit and never share banking credentials.
What happens to the reserved amount if it isn't used?
It returns instantly to your wallet, fees included: if you cancel the listing, if a spot is never filled before the date, or if a mission is cancelled under the cancellation rules. You can reuse it for another request or ask for a refund to your card (5–10 days depending on your bank).
What does Help-Me charge?
A service fee of 8% of the price plus $0.99 per helper (CAD in Canada, USD in the US), paid by you on top of the price you set. The exact total is shown before you pay. The helper keeps 100% of the price. For example, a $100 job costs you $108.99 and the helper receives $100. If the spot is never used, the full $108.99 comes back to your wallet.
Are helpers in New York City verified?
Yes. Every helper must verify their email, phone and government ID (through Stripe Identity) before they can apply to a request. After each mission, requesters leave a rating that is shown on the helper's profile.
How do helpers get paid?
No bank account is needed to sign up or apply. When a payment is released, the full price is credited to the helper's Help-Me wallet. The helper transfers it to their bank account whenever they want: the transfer is sent immediately, bank details are collected by Stripe only at the first transfer, and a standard payout usually takes 1–2 business days depending on the bank (instant payout available for a Stripe fee on eligible accounts).
How does payment work for tech help help in New York City?
You reserve the amount when you post: price × number of helpers + the service fee, taken from your Help-Me wallet (top it up by card, Apple Pay, Google Pay or Link). When you pick a helper, the mission is paid instantly from that reservation and held in escrow, not paid to the helper. Once the helper marks the job done and you confirm it, the money is released to the helper's Help-Me wallet; without a response or a reported problem, it is released automatically 2 hours after the helper marks the job done.
Tech help at home in New York City, NY
Describe the task, the time and the price you want to pay. You reserve the amount when you post; if it isn't used, it returns instantly to your wallet, fees included.
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